Helplines


Canada Wide

General Information About COVID-19

Canadian Coronavirus Information Line

Number: 1-833-784-4397 (toll-free)

Description: Provides general information about COVID-19. Available in multiple languages.

Hours of Operation: 24/7


Mental Health

Kids Help Phone

Number: 1-800-668-6868 (toll-free)

Description: Provides free and confidential counselling services for children and youths. Services are offered both in English and French.

Hours of Operation: 24/7


Alberta

Medical Health

Health Link

Number: 8-1-1 or 1-866-408-5465 (toll-free)

Description: Provides general medical advice and navigation services from a Registered Nurse and other health professionals. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


PurposeMed

Link: https://purposemed.com

Description: Free, online medical service provided by physicians.

Hours of Operation: Monday to Friday 8am – 8pm


Mental Health

Mental Health Helpline

Number: 1-877-303-2642 (toll-free)

Description: Provides crisis intervention, information on various resources, and referrals to other agencies.

Hours of Operation: 24/7


Community and Support Services

2-1-1 Alberta

Number: 1-877-303-2642 (toll-free)

Description: Provides information about various community services and resources.

Hours of Operation: 24/7


COVID-19 Seniors Info Hotline

Number: 403-265-0661

Description: Provides information on topics such as food security, emergency shelter, prescription and grocery delivery, financial support specifically for seniors.

Hours of Operation: Monday to Friday 8am-4pm


British Columbia

General Information about COVID-19

1-888-COVID19 Helpline

Number: 1-888-COVID19 (toll-free)

Description: Provides non-medical information about COVID-19 such as travel recommendations, social distancing guidelines, etc.

Hours of Operation: 7 days a week 7:30am – 8pm


Medical Health

HealthLink BC

Number: 8-1-1

Description: Provides navigation services from health service navigators and general medical advice from registered nurses, pharmacists, exercise professionals, and dietitians. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Manitoba

Medical Health

Health Links-Info Santé

Number: 1-888-315-9257 (toll-free)

Description: Provides general medical advice and navigation services from a healthcare professional. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


New Brunswick

Medical Health

Tele-care

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Newfoundland and Labrador

Medical Health

811 Healthline

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Northwest Territories

Medical Health

Numbers to call if experiencing symptoms of COVID-19

Yellowknife: 867-767-9120

Inuvik: 867-490-2225

Fort Smith: 867-621-2233 or 867-872-0562

Hay River: 867-874-7201 between 8:30am -4.30pm or 867-874-8050 (emergency department) after hours

Other communities should contact local health centres, which can be found here: www.hss.gov.nt.ca/health-centres


Nova Scotia

Medical Health

811 NovaScotia

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Nunavut

Medical Health

COVID Hotline

Number: 1-888-975-8601 (toll-free)

Description: Call if experiencing symptoms of COVID-19.

Hours of Operation: 7:30am – 7:30pm


Ontario

General Information about COVID-19

Toronto Public Health Hotline

Number: 416-338-7600

Description: For general inquiries including those about COVID-19.

Hours of Operation: Monday to Friday 8:30am – 4:30am


Medical Health

Telehealth Ontario 

Number: 1-866-797-0000 (toll-free) or 1-866-797-0007 (TTY)

Description: Provides general medical advice and navigation services from a Registered Nurse. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Toronto Public Health eChat

Link: https://www.toronto.ca/community-people/health-wellness-care/health-programs-advice/toronto-public-health-echat/

Description: Online live chat with a Public Health Nurse who can provide information on a number of health programs and services.

Hours of Operation: Monday to Friday 8:30am – 4pm (excludes statutory holidays)


Mental Health

Distress Centre of Greater Toronto

Number: 416-408-4357

Description: Provides free and confidential emotional support and crisis intervention services.

Hours of Operation: 24/7


Gerstein Crisis Centre

Number: 416-929-5200

Description: Provides crisis intervention and information about various community services.

Hours of Operation: 24/7


Community and Support Services

Toronto Seniors Helpline

Number: 416-217-2077

Description: Provides information and referral to community and support services for seniors.

Hours of Operation: 24/7


Prince Edward Island

General Information about COVID-19

Helpline for General COVID-19 Questions

Number: 1-833-533-9333

Description: Provides general information about COVID-19. Additionally, individuals who are in self-isolation and are in need of basic necessities can call this number.

Hours of Operation: Unknown


Medical Health

8-1-1 Telehealth

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Mental Health

The Island Helpline

Number: 1-800-218-2885 (toll-free)

Description: Provides free and confidential crisis intervention, mental health support, and information about various community resources.

Hours of Operation: 24/7


Quebec

Medical Health

Numbers to call if experiencing symptoms of COVID-19

Quebec: 418-644-4545

Montreal: 514-644-4545

819-644-4545

450-644-4545

Elsewhere in Quebec: 1-877-644-4545


Saskatchewan

Medical Health

HealthLine 811

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses, registered psychiatric nurses, and registered social workers. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7


Yukon

Medical Health

HealthLine 811

Number: 8-1-1

Description: Provides general medical advice and navigation services from registered nurses, registered psychiatric nurses, and registered social workers. Call if experiencing symptoms of COVID-19.

Hours of Operation: 24/7